I received this message from my merchant company, I made the transaction by telephone and I used my merchant INTUIT processor page in the computer, the transaction was authorized, I have the ID number and authorzation number, shipping proof from USPS and signature that the item was received, how do I write this rebuttal letter, do you have a sample or can help me to write a good one? Thanks
Interim Chargeback Advice
Merchant Account Number:5247710004083283
Chargeback Reason:Transaction Not Recognize (475
The card issuing bank has initiated a chargeback for the transaction and chargeback reason above. We have not debited
your account. Your customer has received a temporary credit to their account from their bank; please do NOT issue a
credit to their card account.
HOUSTON, TX 77066
Respond By Date:08/10/2011
Instructions for Responding
If you wish to initiate a rebuttal to this chargeback, send a rebuttal package to the business address, fax number, or email
below by . Do NOT include photocopies of Identification, Credit Card or CVV2.
Your rebuttal package must include the following:
1. A written and signed rebuttal letter.
2. A copy of this Interim Chargeback Advice letter.
3. Copy of documentation pertaining to the transaction in dispute.
IPS Chargeback Department
Intuit Payment Solutions is a registered member of
XXXXX Suite 100
Woodland Hills, CA 91367
Toll Free: XXX-XXX-XXXX