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Send them a letter by certified mail that says that (1) they have drafted an extra payment out of you account that you want refunded immediately, (2) tell the dates and times and with whom you have spoken to about this matter thus far, (3) ask them to refund the money to your account with in 7 business days, (4) tell them that if they, for some reason are not willing or able to refund your money, you want a written explanation of why and that you should receive that explanation from them in 10 days.
Finally, let them know that if they do not correct the error or respond appropriately, you will have no choice but to sue them in small claims court for conversion and will seek your legal fees and costs from them if permitted by law.
Also send a copy of this to your bank to put them on notice of an illegal withdrawal.
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This information is provided so you may better discuss legal issues with your attorney. Consult a local attorney for legal advice before acting. You may be able to find an attorney in your area to further assist you at http://www.attorneysaccess.com/ or http://www.martindale.com/.
If you feel that I went an extra step to help, a bonus would be greatly appreciated! Also, please know that you can always request me for a future question by starting your new question with "This question is for Maverick".