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Hello JA Customer:
First, I don't think the tutor's membership in NILD is relevant to your decision as to whether you continue to pay for the tutor's services. In fact, I would encourage you to make a report with NILD.
You are off to the right start by corresponding with her in writing and I would encourage you to continue emails or other written communication. I would suggest that simply advise her that you believe she breached the contract when your child became overwhelmed and his grades actually slipped even further. Advise her that if she will drop this matter and cease her repeated requests for the remaining payments you will not sue her to recover the money you have already paid. I would also remind her that you are ready to file a complaint with the Better Business Bureau and the Attorney General's Office if she continues to pursue this matter.
I hope this helps, best of luck!
Legal Disclaimer: The answer provided herein is for informational purposes only and should not be considered legal advice. The information, research and opinions set forth above are limited to the facts presented in the question and no guarantee is made regarding the adequacy or accuracy of the answer. The answer provided does not infer or imply the establishment or acceptance of any attorney-client relationship. No claim is made that I am licensed to practice law in the state or jurisdiction where this information is being provided and you should always seek legal counsel admitted to practice in your local jurisdiction for representation and advice on any legal matter.
Yes this is a shame. At least you found out relatively quickly that it wasn't working with this tutor and LINKEDIN is a great new tool.
I hope your son gets the help he needs and I wish him the best of luck!