Paragraph 9 of Just Answer's Terms of Service
Agreement reads as follows:
"Subscription. Subscriptions allow customers to ask multiple questions on the Site for a monthly or annual recurring fee
. Each subscription period, subscription customers are automatically charged a deposit of the subscription fee, which remains in the Subscription Customer Pool (account of all subscription customers’ subscription payments) and is tracked in the customers’ accounts. As a subscription customer, once you receive a helpful answer (as determined by you in your sole discretion), you are requested to click on the "Accept" button
, which authorizes payment from the Subscription Customer Pool to the Expert and subtracts the amount paid to the Expert from the accounting deposits in your JustAnswer customer account. If you do not find an answer helpful for any reason, then as your sole remedy you may disregard the answer and not accept it. At the end of each subscription period, any remaining subscription fee deposit in the subscription customer pool that is accounted for in your JustAnswer customer account will be paid to JustAnswer as compensation for use of the technologies and resources underlying and consisting of the Site. At any time, you may cancel your subscription and request a refund of any subscription fee deposit remaining in your JustAnswer customer account
. To cancel a subscription, when you are logged into your JustAnswer account, click on the "My Account" link, then under the "Payment Information" section, you will see a radio button to turn your subscription OFF. If you agree to a subscription and then later agree to a different subscription, the terms of the later selected subscription will apply and your earlier selected subscription will be canceled."
Emphasis is added. I do not have anything to do with the customer's individual accounts so I can only rely on your information as to whether you signed up for the monthly subscription option; I am just the brains
title="Smile"/>, so that is all that I can tell you. If you have a question about billing specific to your account, just direct it [email protected]
I am glad to work with you through this question thread or with a new one. I would just request that if you want to start a new thread in the legal category, ask for me by name in the question (e.g. "This question is for B.T. Mayer") and if you prefer to work through this thread that you "accept" all of the answers that you find to be helpful. So, in short, you may ask to your heart's content... just don't forget about the little guy on the other end :).