yes, they can do a turn off - though i don't understand why they are threatening to do so if your bills are to date - unless it is because there is a water moritorium.
the utility must give written notice to the customer of a shutoff. the utility cannot act on a notice after 40 days without issuing a new notice. at the time of shutoff the utility must attempt to contact the customer to inform him of the shutoff.
shutoff cannot occur after 2:00 p.m. unless the utility agrees to reconnect that same day for a standard charge. shutoff cannot occur on weekends or holidays unless reconnection is also available on those days.
The ICC rules include the required form utility shutoff notice. 83 Ill. Admin. Code 280 Appendix A.
if the city imposes limits on how much water can be used then that is a moratorium. so if they believe you have a leak they can shut it off for certain period of time. but they need to give you notice of 10 days before shut off.
there is nothing about not being able to shut it off because of a disability.
if there is a moratorium and your water usage is higher than it should be they can shut it off for awhile. or those who are proved to be using the water when it is not to be in use or for things such as washing vehicles or watering lawns can be fined. if they suspect you have a leak they do not need to prove that. they only need to show that your water usage is above what it should be.
again, they will need proof of something - that your water usage is out of league and/or that it is due to a leak before it is shut off - and they need to give you notice. once you get that notice, you can appeal or contact the Illinois Commerce Commission and file a complaint - here is that contact information
shutoff cannot occur on weekends or holidays unless reconnection is also available on those days. therefore they did not give the proper notice nor could they have legally shut it off. no, they should not be intimidating you or anyone else in this matter.
i suggest you file a complaint against them
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