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Can you please clarify what is your question that you would like assistance with?
Since it's no longer under warranty and since they didn't charge you for the service package, you really have no legal recourse against them. You do not have a contractual relationship with them.
What you have, and it's not your fault, is a business that's not willing to stand behind its product or service it. That's just bad management on BUNN's part.
So, you are left to your own to find an independent repair person to service the machine.
Because BUNN does not owe you any legal duty, there is no fashion in which you can sue BUNN or hold them accountable.
Good luck and best wishes. I hope that you find this information to be helpful in better understanding where you stand and why.
I understand. However, what a person says on the phone is not legally binding. There's no contract and, at a minimum, they didn't even charge anything to your credit card. For that reason, there's no legal relationship between you two. They did not owe you a legal duty.
If you want to sue them in small claims court, you will have to sue them in the state that their office is located it. You cannot sue them in your state.
Hope this helps!