The contract reads like this:
This program was designed by me, Tressa Fannie Williams and helped me lose weight. Your weight loss is guaranteed if you follow this regimen. You are required to check in with me daily for the 1st 2 weeks via phone, email, or text message to notify me of your progress, concerns, or challenges. After 2 weeks, you can still check in with me daily if you choose. I will contact you throughout these 12 weeks to measure your progress. It is required that we meet on a weekly basis for 12 weeks for you to weigh in and monthly for me to take your measurements. You will be given 2 cancellations to use at your discretion. 3 or more cancellations count against your scheduled personal workout sessions with me.
I, Tressa Fannie Williams assume no responsibility for any injury you may incur during this program. Please consult with your doctor to address any concerns regarding participating in this or any fitness program.
By signing this document, you agree that you will follow this program for 12 weeks for maximum results.
On February 12, 2010, due to the amount of cancellations, I had to implement a cancellation policy and I did so via email. It read this way:
Going forward, any cancellations for your scheduled workouts will count as 1 of your workouts. Before this goes into effect, I am giving you 1 additional cancellation that you can use at your discretion.
For informational purposes, if you are giving information about the program to possible newcomers, they will be allotted 2 cancellations before being counted towards their workouts.
Additionally, I appreciate the referrals for new people- THANK YOU. The 3 additional workouts you receive as a result of referring people that sign up will be capped at 6 free workouts. This means after 2 referrals, you will not receive any additional free workouts. But don't let that stop you from referring please. :-)
I will be unavailable during the week of March 27, 2010 thru April 4, 2010 for vacation.
Please let me know if you have any questions or concerns.
Via email, I granted her 2 cancellations because she was having some issues with the cancellation policy. She has cancelled 6 times. She has 6 workouts remaining from referrals she made and 6 workouts from her regular scheduled sessions with me.