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When I asked this question in August, I was working with Consumer Affairs, allowing a rep to try and mediate my situation. This was a lost cause because all that was done is I would make my statement and so would he. We would go back and forward and nothing changed. At that time I was trying to get my money back to get my car fix but instead I had to get someone else to fix my car and it has been running since before Thanksgiving. When the other mechanic worked on my car I drove it for two weeks and had to take it back because I was having the same problem, not only did I have to take it back two weeks later but I also had to take it back three other time and on the last visit the mechanic refused to fix the car because he said that there evidently was another problem and not the problem that he fixed. The car was in the same condition it was in before he started working on it.