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Where was your father employed? Who was the employer?
This is probably an error. As it appears that you know, Railroad Retirement Board benefits are applicable to employees in the industry. It appears this would not be applicable to your situation. Assuming your father paid into the social security system, your mother is entitled to benefits.
Unfortunately, I cannot review or draft an actual document for you. Your father should have received benefits statements annually from the Social Security Administration (SSA). These would be helpful to your situation. The SSA should be able to reference benefits at a local center via your father's SS number.
Here are the elgibility requirements for your mother's receipt of benefits at: http://www.socialsecurity.gov/survivorplan/ifyou2.htm
Lastly, you may want to contact your local bar association's attorney referal service which can ,match you with an attorney that can represent your mother before the SSA. I would be happy to assist you further as well with any specific questions.
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