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Believe me, I know exactly how you feel; I detest dealing with that store, they have used every excuse under the sun and they just make up excuses when they run out. They stole one of my computers that I had taken for repair.
Unfortunately, the only way to get through to them is in Small Claims Court where they will have to produce a delivery slip for 2 clothes dryers to your house which they will not be able to do. I would ask for punitive damages which are generally 3 times your ordinary damages just to teach them to listen to their customers. Actually, if they would listen to what they are saying, they would not believe they are actually expecting the customer to believe it.
I am not a litigious person, preferring to resolve things amicably and I wish there were an amicable solution which I could suggest to you; however, having a horrible experience myself in their refusing to return my computer, I know exactly what you are up against and they will not deviate from what they are saying. They will just keep repeating the same excuse over and over until you take them to Small Claims Court.
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ANDREA, JD, LL.M., Taxation
Member, NY & PA Bar
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