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I needed to have my wheels refinished. The local dealer Service Advisor said they can have the wheels repaired there (they have a third party agreement with another company that specializes in wheel refinishing.) I was quoted $185/wheel and the "wheels will be like new". I asked that the whel refinisher take a look before any work is done. If anything changes regarding quality or cost to call me. I did not get a call back and stopped by to follow up. the wheels are not "like new" (different finish in repair area, paint drips, back side not done) and they want to charge $200/wheel. Am I legally obligated to pay?
State/Country relating to Question: Maryland Already Tried: Because 1. I have had poor experience with the service advisor and 2. having seen the quality of the work so far I do not want them to do any further work on my wheels.
Thank you for using JustAnswer! Did you sign any paperwork / work order when you dropped off the wheels? In other words, is there any type of contract?
My summer wheels were in need of repair. I also own a set of winter tires and wheels. Originally, I wanted the dealer to switch the wheels to the winter ones so that I could have the summer ones repaired. I had signed that repair order.
The switch took them almost two hours (!) and I was runing late for work. The refinishing was verbally added to the Repair Order. I have not seen what the RO looks like after that.
Do you have a copy of the repair order?
No. What should I be looking for?
Something that addresses how to handle disputes. So, did you express your dissatisfaction for the quality of work to the shop?
I talked to the service advisor who "will see what he can do when he comes back on Wednesday. I have no faith on him and plan on seeing the service manager tomorrow.
That's a prudent course of action. As a general matter, the shop has to be given the chance to "cure" or "fix" the work. So, when you meet with the service manager, make your concerns very clear, get his/her commitment as to what corrections will be made, and have a new repair order written up that outlines what work is going to be done, to what specifications, and at what price. Good luck and best wishes! I hope that you find this information to be helpful and this answer to be ACCEPTable!
Are you saying that the dealer can now claim that they can do the work to satisfactory level for 1,000/per wheel and that would be ok?
No, I am not saying that at all. I trust that when you meet with the service manager you will tell him/her that you were quoted $185/wheel and that no additional work was to be done without your consent. I trust that when you work with the service manager to have the new repair order drawn up that you two will agree to the $185/wheel price (or an amount that you are both comfortable with).
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