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My bank account has been tampered with by the bank. My bank called me in to complete a new signature form--I have been banking there for 30+ years. I did not respond immediately and they called to have me do it--no explanation. Then I tried to cash a small ($400) travel check and the teller practically dived into her keyboard to apparently get permission to cash it. I know her and she acted very flustered. Then I tried to pay my phone bill (check-by-phone) and the person said the bank account was closed. I then insisted it was not and they said they would have to give it to a supervisor. The check was finally accepted by the financial supervisor at the phone company said she had to override the closure. What could be going on?
State/Country relating to Question: Kentucky Already Tried: I have tried nothing--small town and it is embarrassing to ask the questions.
Thank you for using JustAnswer! For clarification, did you complete the new signature form as they requested?
Yes, the second time they called I went straight into the bank where they had it waiting for me in an envelope at the first teller window.
And have you had any problems since then?
Yes, the aforementioned problems occurred after I signed the new signature sheet. I am in no financial trouble, divorce proceedings, or anything like that. I signed the sheet within a couple of days of the initial contact.
Has the bank recently been purchased by someone else, have new computers, or new managers/staff?
No, it is a locally owned bank and the majority of the board members (and the president) know me well. Also, I had all kinds of trouble with online banking and cannot get on it half of the time. It appears as though my withdrawals are being very carefully monitored. What could it be?
Have you given anyone Power of Attorney?
No, I haven't. There has been absolutely no change. All of this has come as a total surprise to me. I do not expect a firm answer, just a little rationale as to what could possibly be causing this banking upheaval.
Are you making deposits and then attempting with withdraw the money right away?
No, nothing abnormal at all.
Have you spoken with other bank customers to see if they're having similar problems?
I know they are not--believe me this is a small bank where the employees know most customers by name. Other than my husband, you are the first person to whom I have imparted this information.
Have you checked your credit reports to make sure that's in proper order?
They are fine. I have CreditSecure and check them regularly.
Honestly, if all these other things are in proper order, I would chalk it up to poor customer service. As a general matter, banks hold onto deposited checks longer before they make the funds available for withdrawal because there are so many scams with fake checks going on -- this includes travelers checks and money orders. Personally, I now figure that I must wait a week before I can access the funds. And, as for customer service, I seem to be having a bugger of a time cashing out an account where the financial institution acknowledges that I have an account, they've received my paperwork, etc. but there's been no movement. I've written twice. Nothing. I've called and was promised a return call back within a day. Nothing. It can really cheese a person. I mark it up to poor customer service. But I digress, if everything else meshes up as you say it does, it would appear that any issues are on the customer service front (unless it involves the cashing of a check, then I have to cut them more slack because of all the scams and new regulations). I hope that I was of some help. Maybe I didn't produce the magic bullet but helped do a wellness check!
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