You need to send them a letter under and tell them you are disputing the bill and send them proof you made the payments by sending copies of the bank records to show the payments. As far as the insurance, you need to call the old insurer and just ask for a printout from that year for that provider and they must provide that to you and send that copy along with your bank proof of payment to the doctor. At this point that is really all you can do as a first step, if they keep insisting then you need to tell them that you proved you paid, now under the Fair Debt Collection Practices Act they need to prove you did not pay and why they are claiming that.

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