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Back on 7/31/09 I spoke to Taxmasters of Houston, TX and decided to use their services. They took down all the info necessary including a cc#, saying that until I sign the poa and other docs that they would send me an hour later via email, they can't do anything. After I looked over their contract, I reconsidered and told them I did not wish to use them after all. They already had placed the charge on my cc acct. When I called them back the same day to say no, the rep told me that their policy is no refund. I never signed and contract, documents or even the cc approval sheet they also sent. Now BoA, the cc issuer says that it can't stop the transaction, and today I got a letter from Taxmasters saying that no refund is due since I completed a 3rd party transaction. I had spoke to another person who just gave a 2nd sales pitch. This company stole $5500 from me in 6 hrs. There are hundreds of complaints about this company. What can I do? Why isn't there a class action suit against them?
State/Country of Question: Florida Already Tried: I'm In FL, Taxmasters is in TX. I'm getting ready to send off letters with phone logs and copies of all docs sent by Taxmasters to: XXXX. XX justice, & Consumer Protection; Better Business Bureau; local TV stations' help desk; and whoever else friend come up with. Any decent company would issue a refund. These guys have scammed not just me, but hundreds and hundreds of others. These people have got to be stopped.
Contact BoA, and now place the charge in dispute. While the charge is still pending, cc companies cannot stop the transaction, but now that it is has officially completed, you can get BoA to put a dispute and freeze on that charge. BoA will send you a form to fill out to explain what occurred. In the form state that you did not give permission to the organization to run your credit and you did not sign or give out any approvals. BoA will then have to investigate your claims. Provide them with documents from your end that you did not receive any services and that the company refused to waive the fees. Sincerely, Dimitry Alexander Kaplun, Esq.
BoA told me they had to let the pending charge post, before they could dispute. So its already sitting there waiting for me to pay it, and now BoA says they need to wait 30 days before they'll file a dispute. One the the BoA heads went on to tell me quite frankly, that they've dealt with Taxmasters before and that BoA won't be able to make the dispute stand, because of this '3rd party verification' line. So I don't have much faith with BoA.
I am very sorry to hear that. Contact BoA and fidn out who was the 3rd Party Verification (TPV) Company that was used in teh transaction, and have themprovide you with their logs and documentation that you allowed the company to charge your card. Although BoA cn wait 30 days, demand that they put the amount into dispute right away and freeze it until the investigation comes back--explain to them that you do ntow ant to pay the charges or the late fees, but sicne you are putting that amount on dispute you will not be sending them funds for it. Until BoA does their end, there is not much mroe you can do short of suing suing Taxmasters in their home state for a return of your money. Sorry. Sincerely, Dimitry Alexander Kaplun, Esq.
Attorney
JA Mentor, Licensed in PA & NJ, specialize in business/contract disputes, estate creation & admin