Recent Feedback
In August 1998, Crestar Bank merged with SunTrust. At that time Crestar charged a service charge for personal accounts. Suntrust does not. For eleven years I have been paying a service charge to SunTrust until earlier this month. A teller asked me if I paid a service charge for my personal account. I responded that I did and asked her why that might be an issue. She stated that SunTrust does not Charge maintenance fees and that I might wish to speak to the manager in the morning. Indeed, I did speak to the manager: 11 years of Suntrust maintenance fees @ $8.00 a month = $1,056.00 +/-. The branch manager was courteous, somewhat set a back, graciously refunded $16.00, and said she's take me off the service charge/maintenance fee list. When asked why this "banking error" was not corrected earlier she took the ignorance and apathy approach: "I don't know and I don't care." I'd bet you a bright, shiny, new nickle that I'm not the only one this has happened to or is continuing to happe
Optional Information: State/Country of Question: Virginia Already Tried: This is the first slash. I would like to have my $$ back from SunTrust. I would also like to alert the public to this thru the media and on line. What are chances of bringing suit and winning. It would probably cost them more to respond to a suit.
HiCustomer what is your specific legal question?
Can I get my maintenance Fees back?
It's clearly a bank error for 11 years, which the bank admitted by returning 2 fees. I want the rest of my money back.
HiCustomer based on what you have said, I would say that you have a pretty good chance of getting some of the fees back, but not all of them; the statute of limitations has long passed to get 11 year's worth, but that would not ordinarily prevent you from recovering some of them. That said, you are probably right that you are not the only one to whom this has happened, and if that is the case then you are talking about a class-action suit. The nice thing about class action suits is that everyone who has been aggrieved gets compensated and the person bringing the suit get major bank (no pun intended). I would set up an appointment with a local attorney who handles class-action suits and get the ball rolling. Intelligent people can disagree as to the viability of any given claim, but I like your chances. Let me know if more information is needed, and please remember to click "accept". Thanks.
Experience: Attorney experienced in numerous areas of law.