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If you are in the same situation as many American's, your investments have substantially decreased based on market conditions and not actionable negligence by the holders of the funds. In addition, the account agreement itself usually absolves the company of any liability due to market conditions. If you can prove negligence in this case, you may wish to contact the SEC and retain an attorney in your area who has experience in business law litigation.
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I see. Then you may have a cause of action against them due to their false advertising. You would want to consult with a consumer protection attorney and report the institution to the FTC and state consumer protection agency as well as the BBB.