Write letter to:
Office of Attorney General
Bureay of Consumer Frauds and Protection
120 Broadway, 3rd Floor
New York, NYNNN-NN-NNNN
I am a resident of the State of Maryland making a formal complaint against, and request for your assistance, concerning:
[put down their address and phone #]
Here are the facts. On [date] I placed an order with Exclusive Travel for airline tickets to [place and date]. Payment was made by me in the amount of $[state amount] by [explain how you paid].
Despite my order and payment, Exclusive Travel has never booked my airline flight nor have they provided me with the tickets I paid for. I am enclosing copies of my order and payment.
Whatever you could do to assist me in this matter would be greatly appreciated.
Now if you think this is "fraud" then you should also report it to the US Postal Inspectors http://postalinspectors.uspis.gov/ as they are the police who invetigate use of the mail system to accomplish fraud, which is a federal crime.