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I have found in my experience that many times these "collection" places do not really deliver any papers to anyone. They just hope you will not investigate or fight the judgment. Go to the courthouse where the judgement was issued, if there really was one. They have to have "proof of service" in the court file and often it is bogus. Find out what is going on. If they have lied about serving you the papers and got a default judgment, you can file a Motion to Set Aside the Judgment and tell exactly why. They (the court) may set up a hearing. You can then explain the whole story to the judge.
I hope this has been helpful to you.