What is most likely happening in your situation is that your Landlord is exercising what they call Allocated Water and/or Wastewater Services. This is where the landlord receives one master bill and uses this information to calculate your monthly bill.
Under the TNRCC rules, they tenants do have the right to request information such as:
Utility Charges and Bills to the Property
Occupancy and Square footage used to calculate allocated bills
Amount billed to tenants each month for services
Any other information you may need to calculate and verify your water/wastewater bill
see attached flier for more
I strongly suggest that you put your request in writing and have them either send you the requested information, or set an appointment to have them prepare these documents for you to look over.
I've attached a sumXXXXX XXXXXdout about this message for you HERE.
Be sure to check under the "What records must be made available to you?" section. This section will outlines reasonable time frames that these types of information should be accessible to you as well.
I hope this helps you resolve this issue, as we all need to be very vigilant with the rising cost of living. If you have any further questions or concerns, please don't hesitate to let me know.
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