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Comprehensive and collision insurance on your policy only covers the "fair market value" of a vehicle. So, if a car is totalled, gap will cover the cost between what you owe on a vehicle and what your insurance agency will state it's worth or it's "FMV". As you probably are aware, a vehicle depreciates the minute it is driven off the lot.
Gap insurance on the vehicle that was totalled should kick in regardless of who is at fault. If you have more concerns about Gap or your insurance agency not helping you, you should contact the GA Insurance Commission - you can CLICK HERE for that contact information
Best of success to you,
I apologize for not fully understanding your question - It is your responsibility to have the GAP insurance on your vehicle and it is your responsibilty to contact your insurance agency.
I see. You were never advised that you MAY purchase the GAP insurance IN ADDITION to the basic coverage - The dealership or your insurance agency could have advised you that you have that option. However, there are no laws mandating such. Most times, they will tell a customer, if for no other reason then to get the extra money that it costs for the GAP coverage.
Ok. I am trying to follow the scenario. Thanks for your patience with me in that regard. So, based on you having had the GAP and being told that the car was totalled but the GAP covered the loss (if I am correct) what is your question again?
Thanks ~ Michelle
The lienholder is never responsible for filing a claim. Was there something they said that made you believe they would file the claim for you? If you have documenation - notes or some sort and the fact they cleared you of the debt, then I suggest that you contact the INSURANCE COMMISSION as I posted originally. First of all, if you had the GAP insurance then regardless of who files the claim it should be paid. Now, if you thght the lender was filing and they thought you were filing - you still should be able to get the lien paid via your insurance and that is why I suggest contact the Insurance Commission to get help with have the insurance company pay the claim. However, you and the lender are going to have to work together on this - Talk with the Insurance Commission folks and explain that each of you thght the other was making the claim. The bottomline, that would hve been your responsibilty - but you may be able to salvage something with help from the Commission.
I do wish you the best of success in this matter,
IF my answer has been helpful, please ACCEPT - if you need further help, please let me know. Appropriate FEEDBACK is appreciated, as is a BONUS.