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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I just installed the DTC820 Ext drive on my Mac laptop. Now

Customer Question

I just installed the DTC820 Ext drive on my Mac laptop. Now I cannot find it on my computer and don't know how to begin the backup. All I can find is the Disk manager which has nothing to help me.
JA: How much experience do you have with this particular machine?
Customer: the ext. drive?
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I just installed the ext drive 10 minutes ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I need help.
Submitted: 11 days ago.
Category: Laptop
Expert:  Kris R replied 11 days ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 11 days ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.