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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Is this for real? so I use my laptop for work and when I

Customer Question

is this for real?
JA: I'm the Computer Technician's Assistant. I work with them to help customers like you.
Customer: so I use my laptop for work and when I leave it on and running for days on end it never just cuts out and dies for no reason. However, if I have shut down my laptop and cold start it. I totally dies and goes to black screen.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Toshiba ...
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Toshiba Satellite Radius, Windows 10, CORE i7, what else?
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: Sept 2015 when purchased, and she just up and dies in a blink. Especially if has just cold booted. I.e. the longer/hotter is gets, the better it runs.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I build pools and use some pretty intense graphics software. seems like about the time I get the memory working the hardest it when it cuts out.
Submitted: 2 months ago.
Category: Laptop
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Have you tried to boot the computer into Safe Mode and test if the problem is not happening there?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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