Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.
Very Odd, it should work plugged in, regardless of the state of the battery. Is the battery internal, or external? Who makes this laptop? Is it an Acer?
I can not connect, the site sends those out, please ignore them.
We may have to take the bottom panel off, and take the internal battery out and test......How old is the unit?
Yes, its a paid service.....there's a deposit of some sort, then a fee for talking to an expert.
However, i'm not in billing. 1(###) ###-####is the Customer service number, if you have a billing question.
So its a fairly new unit, who makes the unit. Sorry i see its a Toshiba.
So its out of warranty if its over a year....I think removing the battery, is a good idea.
Most internal batteries are removable, No you are not supposed to do it, at least according to the manufacturer, however you are out of warranty......It over all sounds like it had some type of hardware failure....so we would be just doing a test.
Are you asking if this is free? And i'd not be the one testing, since i'm not there, and can't remote in, as we discussed.
We would be removing the battery, and plugging it in, and seeing if it gets power, this would just be a test. I think the system is dead my self, probably the motherboard, but we can test to see if for some reason on that unit will not power on with a bad battery for some reason.
Yes it can be done. Just need a small phillips.
Like i told you, there is a deposit of some sorts, and then once you get with an expert, i believe it charges you the full amount, as you know you can request a refund. And the customer service # is 1(###) ###-#### I am not in billing. I am an engineer - So if you want to keep talking about billing, please call CS, and i'll be on my way, and circle back later.