How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop is just over a year old and the touch pad has quit

Customer Question

my laptop is just over a year old and the touch pad has quit as well as the numbers on the side of the keyboard. Can these be reinstalled???
JA: What's the make and model of your computer? And have you had problems with this keyboard in the past?
Customer: Satelite C55-C5241
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I and my son have tried a lot of things, the only updates would have installed would have come from toshiba
JA: Anything else you want the computer expert to know before I connect you?
Customer: If we can get these things settled without me having to spend big bucks I would greatly appreciate it. Thank you in advance for you help. I just an old retiree trying to keep up with the world.
Submitted: 4 months ago.
Category: Laptop
Expert:  Cory replied 4 months ago.

Welcome, I am Cory. Thank you for asking your question today.

Did you install a new program or get any strange popups?

Customer: replied 4 months ago.
only any regular updates
Customer: replied 4 months ago.
Customer: replied 4 months ago.
isn't there something I can look for? I can't afford any expense at this time
Expert:  Cory replied 4 months ago.

Are you aware of the cost of the question?

Expert:  Cory replied 4 months ago.

Let me know when you would like to continue.

Related Laptop Questions