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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have locked screen with bogus microsoft message which

Customer Question

I have locked screen with bogus microsoft message which microsoft can't get off my screen.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Laptop repair specialistPearl Wilson, Laptop Technician's Assistant
Welcome! What's going on with your laptop?
You
I have locked screen with bogus microsoft message which microsoft can't get off my screen.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No, I try not to do anything to make matters worse! (Have dealt with these scam people before!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I once responded to their bogus virus message.
Submitted: 2 months ago.
Category: Laptop
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did you get this on Facebook?

If you hold down the power button until the machine shuts off and then re-start it

do you still get the screen?

Please reply in the box just below.

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