Hi, my name is***** will try my best to help you with this request.
Lets try a remote session using team viewer so I can check the problem.
Download teamviewer in this link
Ok give me the ID and password ***** I can connect
give it to me, and the password
yes im in
Is the epson printer?
Do you have the drivers disk?
I lost connection
Can you connect the printer USB for a little?
Ok then we will need it with the printer screen
nice, let me check
Seems like its working
yes, thats what we are trying
Have you restart the computer and try to configure it again?
Seems like the problem is the driver, it says is not valid
Let me try a different one
It seems like this problem beats me, dont know what else do.
I gonna opt out maybe other technician can have better ideas
It is ok for you?
YEs it will be saved.
I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
I saw that you got nowhere with the previous expert and am very sorry about this. If you would be up for it, I would also like to take a look remotely, as I am confident that I can fix this issue for you - at least it would be the first time that I would not be able too because it is my specialty actually to address such difficult issues.
If you wish to go ahead: I´ve sent you the remote-assistance offer from my side and once accepted, we can take it ahead. Yes, my remote offer comes with extra costs as this will most likely take a longer time to analyze because something with Windows might be very wrong and needs to be found and fixed first. I hope you understand. If I should not be able to fix it, you can get a refund of course.
Thanks for your patience and best regards,