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Jess M.
Jess M., Computer Support Specialist
Category: Laptop
Satisfied Customers: 6588
Experience:  Computer Hardware Support Specialist for more than 10 years
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I was waiting on a technician. Paid my money but somehow was

Customer Question

I was waiting on a technician. Paid my money but somehow was disconnected
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Its in regard too an Ipad
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Ok we have done this questions before. My Ipad shows connected but I cannot obtain internet. I paid $5 to talke to a technician but was disconnected
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Laptop
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

go to settings > general > reset > reset network settings and try again

Customer: replied 4 months ago.
No already paid $5 for nothing so far. Was supposed to receive an app to that I assume would connect be to internet
Customer: replied 4 months ago.
HELLO ANYONE THERE??
Expert:  Cody replied 4 months ago.

Did you do the steps I provided?

Customer: replied 4 months ago.
I did not receive anything. Sorry - have my screen open but see nothing
Customer: replied 4 months ago.
did you send them to my email?
Expert:  Cody replied 4 months ago.

go to settings > general > reset > reset network settings and try again

Customer: replied 4 months ago.
The only options I have on the ipad is wireless & networks, devise, personal. accounts,system with subtopics below each but find no general/reset etc.
Customer: replied 4 months ago.
I have a backup and reset option
Customer: replied 4 months ago.
The back up and reset appears to be onlyfor the google account. Under the wifi settings I show that I am connected but cannot open anything in internet
Expert:  Cody replied 4 months ago.

i'll see if someone else has a better idea of what's going on

Customer: replied 4 months ago.
Thank you. Closing you out now.
Customer: replied 4 months ago.
Just want to be sure that you know what my question is. My Acer Ipad shows connection to my wifi but I cannot access internet. I uninstalled what I thought were games that my grandson downloaded so I wonder if I uninstalled an app that was crucial to connecting to my wifi???
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me the exact model of your device? Is it not an Apple iPad?

Expert:  Jess M. replied 4 months ago.

If you are using an Acer tablet, please do the following:

  1. Open the Applications tab and tap Settings.
  2. Tap Wireless & Networks.
  3. Tap Mobile Networks and then Access Point Names.
  4. Tap the Menu icon and select Reset to default.

After doing the steps above, try connecting to your wifi again. When connected, please try to access the internet.

Please keep me posted with your results so that I can assist you further.

Best regards,

Jess

Customer: replied 4 months ago.
this was not helpful at all. My Acer Ipad does not have these options. Please refund my $5.00. I will check am Master Card account and if not refunded will contact them.
Expert:  Jess M. replied 4 months ago.

Thank you for writing back and I am very sorry if the procedures I gave you did not work. I am still here willing to help you further if you will give it a little bit of cooperation. A screen capture of your settings may be.

But if you want to discontinue for a refund, here is the link for the procedures:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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