How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I can access the phantom account on my computer, but don't

Customer Question

I can access the phantom account on my computer, but don't remember the password ***** MY account.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was wondering if I can or should download any of those programs that help to reset but are usually downloaded on another PC and burned to a drive. My other computer is a Mac so I can't do that. I was thinking maybe I could download it on the toshiba thru the phantom acct.
Submitted: 4 months ago.
Category: Laptop
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

By "phantom" account, are you referring to the account created by ESET antivirus software?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Related Laptop Questions