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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I can access the phantom account on my computer, but don't

Customer Question

I can access the phantom account on my computer, but don't remember the password ***** MY account.
JA: Have you contacted anyone about your account?
Customer: no
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was wondering if I can or should download any of those programs that help to reset but are usually downloaded on another PC and burned to a drive. My other computer is a Mac so I can't do that. I was thinking maybe I could download it on the toshiba thru the phantom acct.
Submitted: 15 days ago.
Category: Laptop
Expert:  Jess M. replied 15 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

By "phantom" account, are you referring to the account created by ESET antivirus software?

Please let me know by replying to me here so that I can help you further.

Best regards,