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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I need to use my late husbands lap top, but forgot his

Customer Question

I need to use my late husbands lap top, but forgot his password.
JA: When did you last reset your username and password?
Customer: I know he had the same pass word a few years ago because he gave it to me so I could use his lap top for a presentation. doubt he changed it very often at all.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just found you when did a search on my own computer. is this a fee based service?
Submitted: 5 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the make / model of the laptop?

Does you have windows xp, vista, or 7, or 8, 10?
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you,