How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask technicalcat Your Own Question

technicalcat, Computer Technician
Category: Laptop
Satisfied Customers: 1779
Experience:  IT professional with over 20 years experience.
Type Your Laptop Question Here...
technicalcat is online now
A new question is answered every 9 seconds

Have an older HP Pavilion laptop that when I turned it on it

Customer Question

Have an older HP Pavilion laptop that when I turned it on it comes on but have no images or anything on the screen. It did get unplugged and battery died possibly last time i remember it working so maybe was shut down in that fassion.
Submitted: 15 days ago.
Category: Laptop
Expert:  technicalcat replied 15 days ago.

Hello, and thank you for using this service.
I will help you now.

1) Remove battery

2) Plug in ac adapter (power supply)

3) Try to power on computer

Please let me know results of these steps.

Customer: replied 15 days ago.
Same result - still no screen. just black
Expert:  technicalcat replied 15 days ago.

Do you have an external monitor and cable you could use to connect to the laptop for testing?