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technicalcat
technicalcat, Computer Technician
Category: Laptop
Satisfied Customers: 1957
Experience:  IT professional with over 20 years experience.
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Have an older HP Pavilion laptop that when I turned it on it

Customer Question

Have an older HP Pavilion laptop that when I turned it on it comes on but have no images or anything on the screen. It did get unplugged and battery died possibly last time i remember it working so maybe was shut down in that fassion.
Submitted: 4 months ago.
Category: Laptop
Expert:  technicalcat replied 4 months ago.

Hello, and thank you for using this service.
I will help you now.

1) Remove battery

2) Plug in ac adapter (power supply)

3) Try to power on computer

Please let me know results of these steps.

Customer: replied 4 months ago.
Same result - still no screen. just black
Expert:  technicalcat replied 4 months ago.

Do you have an external monitor and cable you could use to connect to the laptop for testing?

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