Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance
Can you please send to me your laptop serial number and model number. Also, if you could take the battery out of the laptop, there should be a model and serial number on it as well. Once I have this information I can get you all the information about the recall and if your battery is affected. Thanks in advance.
I am sorry but we do not have chat id #s. This is JustAnswer, a pay for answer service. Is this the site you intended to work with?
Okay, I will submit for a refund.