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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2282
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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WiFi on laptop won't work

Customer Question

WiFi on laptop won't work
Submitted: 16 days ago.
Category: Laptop
Expert:  Tim replied 16 days ago.

Hello, I'm Tim, and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

Sorry to hear about your problem, can you give me some more detail, when did it stop working?

Customer: replied 16 days ago.
I'm on my kindle now
Expert:  Tim replied 16 days ago.

Understood. Can you please give me details as when WIFI stopped, does your phone, or kindle work on the WIFI?

Customer: replied 16 days ago.
A week ago kindle does have wifi
Expert:  Tim replied 16 days ago.

gotcha, What model is your laptop? And does it see your WIFI at all?

Customer: replied 16 days ago.
Dell it says WiFi turned off
Expert:  Tim replied 16 days ago.

What model? You may have hit a hotkey by mistake, and turned off WIFI, look at the F1 through Ff12, and see if you see an icon that looks like a WIFI Icon please.

Customer: replied 16 days ago.
9 has a share and a half cirle
Expert:  Tim replied 16 days ago.

can you look at the bottom of the laptop, and get me the Model # please.

Customer: replied 16 days ago.
I have a service tag #
Customer: replied 16 days ago.
Ihavr a system type .and .computer You You
Expert:  Tim replied 16 days ago.

Service tag wont do me any good, need a model number, or even a decent picture of the keyboard -

Customer: replied 16 days ago.
This help
Expert:  Tim replied 16 days ago.

Please give me a few minutes to review these and I will get back to you.

Expert:  Tim replied 16 days ago.

Not at all....very blury....can't even see the keys. Can you take another look for a model number?

Customer: replied 16 days ago.
Where
Expert:  Tim replied 16 days ago.

On the bottom, perhaps the front....

Customer: replied 16 days ago.
I only have express service ticket and servic tags
Expert:  Tim replied 16 days ago.

Ok, i'm afraid I my self can not assist any further, i'll open this up to other experts, with out the model #, i can't find a manual to see what hotkeys are where

Customer: replied 16 days ago.
Try lawance
Customer: replied 16 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 16 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you are using on the laptop?

and the Express Service Code please.

Customer: replied 16 days ago.
Expert:  Byron replied 16 days ago.

Thank you. Can you tell me the version of Windows?

If you're not sure, on your keyboard, hold down the Windows logo key (just to the left of the spacebar)

and press R.

The Run box will open. In the text area type: winver and click OK.

A window will open telling you the Windows version.

Customer: replied 16 days ago.
10
Expert:  Byron replied 16 days ago.

Thank you. Please perform these steps:

Click the start menu button and open Settings (the gear icon)

On the Settings page click Network & Internet

From the vertical menu on the left side of the page select Status

At the bottom of the page click
Network Reset>>Reset Now

The process takes about 5 minutes and requires a restart (you'll get a notification at the 2-minute-to-restart mark)

Once the process has finished try connecting again.

Let me know the result please.

Customer: replied 16 days ago.
Ok
Expert:  Byron replied 16 days ago.

Thank you.

Customer: replied 16 days ago.
2 mins to shut down
Expert:  Byron replied 16 days ago.

Thanks. Also look at the attachment below and check to make sure the wireless switch is turned on.

Customer: replied 16 days ago.
It was red but I chanced it
Expert:  Byron replied 16 days ago.

If you see any red it means the wi-fi is off.

Customer: replied 16 days ago.
Expert:  Byron replied 16 days ago.

Is the wi-fi on now?

Customer: replied 16 days ago.
Nope
Expert:  Byron replied 16 days ago.

Can you connect the laptop to your router with a network cable and get an internet connection?

Customer: replied 16 days ago.
I.need to get my pass word
Expert:  Byron replied 16 days ago.

So the wi-fi is on, but now you need your wireless password?

Customer: replied 16 days ago.
I'm calling cable one
Expert:  Byron replied 16 days ago.

If you got your router from them there may be a label on it with a wi-fi

passphrase/network key

Customer: replied 16 days ago.
My5I got ITC
Counted don't know what the problem was
Expert:  Byron replied 16 days ago.

Did your wireless router come from Cable One?

Expert:  Byron replied 16 days ago.

I'm not sure I understood your last response.

Customer: replied 16 days ago.
Myit works now
Expert:  Byron replied 16 days ago.

That's great to hear. If you would like any additional information or assistance,
please do not hesitate to let me know.
Else if you could, please take a moment
to rate the service using the stars at the top of the page, then submit,
as that is how we are credited with assisting.
It would be much appreciated.

Customer: replied 16 days ago.
I need to update windows 10
Expert:  Byron replied 16 days ago.

Windows Update should do that automatically.

Customer: replied 16 days ago.
Nope I never pro
Expert:  Byron replied 16 days ago.

Click the start menu button and open Settings (the gear icon)

On the Settings page click Update & Security

click Windows Update on the left then

click Check for Updates

Expert:  Byron replied 16 days ago.

Just Answer only permits experts to work on one issue per question. Please rate this one

and if you need help updating Windows 10 open a new question here:

http://www.justanswer.com/computer/expert-byron-/?rpt=3800

and we can work from there.

Expert:  Byron replied 15 days ago.

Since your wireless is working fine, please take a moment to rate the service using the stars at the top

of the page and submit so I am credited with assisting.