How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2644
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
13274453
Type Your Laptop Question Here...
Byron is online now
A new question is answered every 9 seconds

WiFi on laptop won't work

Customer Question

WiFi on laptop won't work
Submitted: 4 months ago.
Category: Laptop
Expert:  Tim replied 4 months ago.

Hello, I'm Tim, and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

Sorry to hear about your problem, can you give me some more detail, when did it stop working?

Customer: replied 4 months ago.
I'm on my kindle now
Expert:  Tim replied 4 months ago.

Understood. Can you please give me details as when WIFI stopped, does your phone, or kindle work on the WIFI?

Customer: replied 4 months ago.
A week ago kindle does have wifi
Expert:  Tim replied 4 months ago.

gotcha, What model is your laptop? And does it see your WIFI at all?

Customer: replied 4 months ago.
Dell it says WiFi turned off
Expert:  Tim replied 4 months ago.

What model? You may have hit a hotkey by mistake, and turned off WIFI, look at the F1 through Ff12, and see if you see an icon that looks like a WIFI Icon please.

Customer: replied 4 months ago.
9 has a share and a half cirle
Expert:  Tim replied 4 months ago.

can you look at the bottom of the laptop, and get me the Model # please.

Customer: replied 4 months ago.
I have a service tag #
Customer: replied 4 months ago.
Ihavr a system type .and .computer You You
Expert:  Tim replied 4 months ago.

Service tag wont do me any good, need a model number, or even a decent picture of the keyboard -

Customer: replied 4 months ago.
Expert:  Tim replied 4 months ago.

Please give me a few minutes to review these and I will get back to you.

Expert:  Tim replied 4 months ago.

Not at all....very blury....can't even see the keys. Can you take another look for a model number?

Customer: replied 4 months ago.
Where
Expert:  Tim replied 4 months ago.

On the bottom, perhaps the front....

Customer: replied 4 months ago.
I only have express service ticket and servic tags
Expert:  Tim replied 4 months ago.

Ok, i'm afraid I my self can not assist any further, i'll open this up to other experts, with out the model #, i can't find a manual to see what hotkeys are where

Customer: replied 4 months ago.
Try lawance
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me which version of Windows you are using on the laptop?

and the Express Service Code please.

Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Thank you. Can you tell me the version of Windows?

If you're not sure, on your keyboard, hold down the Windows logo key (just to the left of the spacebar)

and press R.

The Run box will open. In the text area type: winver and click OK.

A window will open telling you the Windows version.

Customer: replied 4 months ago.
10
Expert:  Byron replied 4 months ago.

Thank you. Please perform these steps:

Click the start menu button and open Settings (the gear icon)

On the Settings page click Network & Internet

From the vertical menu on the left side of the page select Status

At the bottom of the page click
Network Reset>>Reset Now

The process takes about 5 minutes and requires a restart (you'll get a notification at the 2-minute-to-restart mark)

Once the process has finished try connecting again.

Let me know the result please.

Customer: replied 4 months ago.
Ok
Expert:  Byron replied 4 months ago.

Thank you.

Customer: replied 4 months ago.
2 mins to shut down
Expert:  Byron replied 4 months ago.

Thanks. Also look at the attachment below and check to make sure the wireless switch is turned on.

Customer: replied 4 months ago.
It was red but I chanced it
Expert:  Byron replied 4 months ago.

If you see any red it means the wi-fi is off.

Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Is the wi-fi on now?

Customer: replied 4 months ago.
Nope
Expert:  Byron replied 4 months ago.

Can you connect the laptop to your router with a network cable and get an internet connection?

Customer: replied 4 months ago.
I.need to get my pass word
Expert:  Byron replied 4 months ago.

So the wi-fi is on, but now you need your wireless password?

Customer: replied 4 months ago.
I'm calling cable one
Expert:  Byron replied 4 months ago.

If you got your router from them there may be a label on it with a wi-fi

passphrase/network key

Customer: replied 4 months ago.
My5I got ITC
Counted don't know what the problem was
Expert:  Byron replied 4 months ago.

Did your wireless router come from Cable One?

Expert:  Byron replied 4 months ago.

I'm not sure I understood your last response.

Customer: replied 4 months ago.
Myit works now
Expert:  Byron replied 4 months ago.

That's great to hear. If you would like any additional information or assistance,
please do not hesitate to let me know.
Else if you could, please take a moment
to rate the service using the stars at the top of the page, then submit,
as that is how we are credited with assisting.
It would be much appreciated.

Customer: replied 4 months ago.
I need to update windows 10
Expert:  Byron replied 4 months ago.

Windows Update should do that automatically.

Customer: replied 4 months ago.
Nope I never pro
Expert:  Byron replied 4 months ago.

Click the start menu button and open Settings (the gear icon)

On the Settings page click Update & Security

click Windows Update on the left then

click Check for Updates

Expert:  Byron replied 4 months ago.

Just Answer only permits experts to work on one issue per question. Please rate this one

and if you need help updating Windows 10 open a new question here:

http://www.justanswer.com/computer/expert-byron-/?rpt=3800

and we can work from there.

Expert:  Byron replied 4 months ago.

Since your wireless is working fine, please take a moment to rate the service using the stars at the top

of the page and submit so I am credited with assisting.

Related Laptop Questions