How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I just purchased a C50 Tecra and while loading my programs,

Customer Question

I just purchased a C50 Tecra and while loading my programs, I lost use of the cursor. When I power down and restart, it says the computer is locked. How do I unlock it?
JA: Have you tried rebooting the machine?
Customer: Yes. The initial screen states the computer is locked. Depressing F1 does nothing.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I can't do anything with the computer because as soon as I enter the home screen, the cursor is dead.
JA: Anything else you want the computer expert to know before I connect you?
Customer: One other problem I experienced is F5 does not close the laptop screen when the external monitor is in use.
Submitted: 5 months ago.
Category: Laptop
Expert:  Kris R replied 5 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 5 months ago.

Do you know what the password *****?