Hi! My name is ***** ***** I will be assisting you. Let's get started!
I apologize that you had to wait a long time for a response -- I have answered your question as soon as my shift started.
There are things that you can try to reset a BIOS password ***** there is no guarantee. The most common way requires that you open the laptop case and it is a technical process. Are you comfortable with someone like that or would you prefer that I provide you with someone local?