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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Just bought a HP Notebook with windows 10 and my jpg

Customer Question

Just bought a HP Notebook with windows 10 and my jpg pictures won't open. Do you need my serial number or when I purchased the PC at Best Buy. John
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: HP 15-ba
JA: How long has this been going on? What troubleshooting have you tried?
Customer: HP 15-ba009dx, serial no. CND64477SZ, just today when I was transfer my photos to this new PC purchased on 12/28/16
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It appears that Window 10 doesn't recognize older jpg files. Is this correct?
Submitted: 1 month ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 month ago.

Hi,

I"m sorry about the issue. It should work. I will fix this for you.

Is there any error or message?

Is your old computer still able to open those old jpg files?

Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Laptop Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,