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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Trying to install my remote on TV. TV is 43L42ou. None. It's

Customer Question

Trying to install my remote on TV. TV is 43L42ou.
JA: How much experience do you have with this particular machine?
Customer: None.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: It's a new machine
JA: Anything else you want the computer expert to know before I connect you?
Customer: Remote is CT-RC1US-16
Submitted: 1 month ago.
Category: Laptop
Expert:  kanoko replied 1 month ago.

I would be glad to help.

Expert:  kanoko replied 1 month ago.

To begin, is your remote able to control any of your TV functions?

Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
You misunderstood , This is a TV-Remote, not a laptop.
Expert:  kanoko replied 1 month ago.

I'm sorry I'm not available for video chat at this. Also our site doesn't have alot of experts that can provide this service at this time. If you'd like I can open the question to see if any would be available to provide this service, but I suspect it may take a long time to meet this request. I would be happy to continue providing chat based support if you would prefer this option instead.

Customer: replied 1 month ago.
No thanks . I'll stop now. thanks for your help.
Expert:  kanoko replied 1 month ago.

OK, I will opt out and see if another expert is willing to do a video chat for this issue.

Expert:  Nathan replied 1 month ago.

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

I'm a tv expert and can help with this.

Are you having trouble with the original remote that came with the tv not working, or some other remote?
Or are you just needing help with setting the tv up for the first time?