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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My toshiba laptop is not recognizing any wifi- other devices

Customer Question

Hi- my toshiba laptop is not recognizing any wifi- other devices are recognizing wifi- so it's not the router. How do i fix this?
Submitted: 21 days ago.
Category: Laptop
Expert:  Randy Computer Tech replied 21 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Which version of windows is on the Toshiba Laptop? 10,8,7,etc...

Customer: replied 21 days ago.
vista - i think. how to check?
Expert:  Randy Computer Tech replied 21 days ago.
  1. Click the Start button , enter Computer in the search box, right-click Computer, and then click Properties.
  2. Look under Windows edition for the version and edition of Windows that your PC is running.
Customer: replied 21 days ago.
looks like windows 10
Expert:  Randy Computer Tech replied 21 days ago.

okay, thank you.

First make sure that the fn key that enables wifi has not been turned off. It will be at the top of the keyboard and have a wifi icon on it, some have a light indicating on or off.

If it is on, then Right click on the Windows Start menu icon,

then click on device manager,

then click on the network adapters to expand the list,

then right click on the wireless adapter and choose uninstall, then reboot the computer.

The Toshiba will automatically reinstall the wireless adapter with fresh settings and drivers on the reboot,

when the computer powers back on check for wifi.

Expert:  Randy Computer Tech replied 21 days ago.

Let me know the results please.

Customer: replied 21 days ago.
there are 9 options under network adapters- which one? all are some version of WAN mini port- one is realtek pci fe family controller
Expert:  Randy Computer Tech replied 21 days ago.

do you see one that says wireless adapter?

Customer: replied 21 days ago.
no.
Expert:  Randy Computer Tech replied 21 days ago.

okay, try uninstalling the realtek family controller, then reboot and check.

Expert:  Randy Computer Tech replied 21 days ago.

did that work?

Customer: replied 21 days ago.
just finished rebooting. no didn't work
Expert:  Randy Computer Tech replied 21 days ago.

okay, what is the Toshiba model number?

the Model and Serial number can be found on the bottom case of the Laptop as either a printed sticker or laser etched into the cover

Customer: replied 21 days ago.
serial number - 4D028532K
Customer: replied 21 days ago.
model number - PSPKEU-062002
Expert:  Randy Computer Tech replied 21 days ago.

okay, we will need to troubleshoot further and maybe install drivers for the wireless adapter.

Do you have an ethernet cable that you can connect tot he laptop and get it connected to internet?

Customer: replied 21 days ago.
i don't have one set up- i only have the line from my cable box to the linksys router-
Expert:  Randy Computer Tech replied 21 days ago.

okay, try this next please>

  1. Select the Start button, then select Settings > Network & Internet > Status > Network reset.
  2. On the Network reset screen, select Reset now > Yes to confirm.

    Wait for your PC to restart and see if that fixes the problem.

Customer: replied 21 days ago.
that didn't work.
Expert:  Randy Computer Tech replied 21 days ago.

okay, the next option will be to install the wireless network adapter driver. We will need to get it connected to the internet for that.

Customer: replied 21 days ago.
can i connect the cable directly from the cable box to my laptop instead of router?
Expert:  Randy Computer Tech replied 21 days ago.

yes,

then go to your email on that computer and follow the steps I send you please.

Expert:  Randy Computer Tech replied 21 days ago.

Click on the blue link below and allow the remote session to download then click on the elsinore remote session download and allow the program to run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=d8ad4d51-9ddc-47fe-b891-8d7438ec7fa7

Customer: replied 21 days ago.
whats happening?
Customer: replied 21 days ago.
its been a long time with no response or movement on my laptop
Expert:  Randy Computer Tech replied 21 days ago.

enter the screen password ***** the Toshiba please.

Expert:  Randy Computer Tech replied 21 days ago.

let me know if the restore worked please.

Customer: replied 21 days ago.
it's still restoring. how long will this take
Expert:  Randy Computer Tech replied 21 days ago.

it should be finishing soon.

Customer: replied 21 days ago.
error rebooting see photo
Customer: replied 21 days ago.
34;system restore did not complete successfully. your computers files and settings were not changed."
Customer: replied 21 days ago.
hello? no response--???
Expert:  Randy Computer Tech replied 20 days ago.

okay, this sounds like you will need to do a restore of the operating system. There are some missing or glitched system files. If you have important documents you will need to back those up to a flash drive and then restore the operating system. You can try the first reset option which is >

Keep my files

  • Reinstalls Windows 10 and keeps your personal files.

To get started, go to Settings > Update & security > Reset this PC > Get started and choose an option

If the first option fails then you will need to back up any files that you want to save.

Then choose>

Remove everything

  • Reinstalls Windows 10 and removes all your personal files.
  • Removes apps and drivers you installed.
  • Removes changes you made to settings.
  • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)