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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Somehow I managed to lose my home page on my new HP laptop,

Customer Question

Somehow I managed to lose my home page on my new HP laptop
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: It is less tjhan 6 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This happened in the last few days. I had set up my homepage WITH A PICTURE IN CENTER SCREEN AND ICON ON BOTH SIDES. I STILL HAVE THE PICTURE BUT THE ICONS HAVE DISAPPEARED.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I believe that nothing has been lost but it is not swhere Iput it
Submitted: 2 months ago.
Category: Laptop
Expert:  Cody replied 2 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 2 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?