Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
These HP laptops can fail over time, and the easiest way to get your important information off the laptop is to remove the hard drive and connect it to another computer to access the information.
--------------------Happy New Year!Your satisfaction is my priority; Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need any further assistance at all.Pete.--------------------
Wear and tear does not cause the hard drive to fail; if it is quite new then it is possible that the hard drive was faulty.
Since it is only a few months old you should also submit a warranty claim after you recover your information.
Let me know if I can be of any further assistance at all.
Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.