Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
The $39 is for remote service, if you want me to connect and do this for you, else we have to continue here.
What is the email address you cannot login to?