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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I forgot my laptop password, windows8, i tried utbe, youtube

Customer Question

I forgot my laptop password
JA: What's the make/model of your device? How old is it?
Customer: windows8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i tried utbe
JA: Anything else you want the electronics expert to know before I connect you?
Customer: youtube
Submitted: 2 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What happened when you tried the troubleshooting method on youtube?

What's the model of your Windows 8 laptop?

Do you mean you cannot open any program on your laptop?

Does it show a name or username at the password ***** login screen?
Does it also show an email address at the password ***** login screen?

Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you,