Hi, welcome and thank you for your question. My name is ***** ***** I will be glad to assist you today.
Are there other devices connected to your WiFi that are NOT having issues?
Also, can I remotely access your Windows 10 computer so that I can directly check and fix your printer issues while you watch on your screen?
Thank you for writing back and I am very sorry about the confusion. Yes, we guarantee our service so you can have your deposit refunded if you want to discontinue your question. Here is the link about refunding:
We are a legitimate company and I am here to help you if you want to continue. I respect your discomfort regarding remote access but we are using legitimate and safe remote tool and rest assured that the tool only connects me (the tech) to your computer to help you fix your printer setup issues and no information from your computer will be downloaded or compromised. You can watch your screen anyway.
Please let me know if you want this remote option.