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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Need to restore Microsoft products word, excel ppt etc. I

Customer Question

need to restore Microsoft products word, excel ppt etc. I don't have a restore disk need to walk me thru on line restore. Laptop Toshiba satellite c75d-b. purchased preloaded
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Toshiba satellite c75d-b windows 10 2016
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: just auto updates that come in from MS. my office product word excel etc. are gone. I tried to restore from your on line link
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Laptop
Expert:  Barun replied 21 days ago.

Hi and thank you for your question.

Just to clarify, what's the version of Microsoft Office, e.g. 2007, 2010, you were using earlier?

Please reply at the box below, and then we will continue further.