Hello, and thank you for using this service.I will help you now.
Is this a DVD movie?
I actually will be away from my desk for awhile, so I'm going to opt your question out to other experts that may be able to help now. Thanks for your patience.
Hello,I am the person that will be helping you today.May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Please, send your reply below in the box. After you type your message, click the Send button.
You may need to install an application that will play the DVDs for you. You may download and install the free dvd player from on the following page: https://www.videolan.org/vlc/
On the aforementioned page, download and install the VLC player.
Now when you insert the DVD, you can use that application to play the DVD movie.
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Thank you again, - Jason
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May I ask how that is coming along?