Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. In the troubleshooting that you mentioned, did it tell you what was the problem?
Also, do you have another device connected to the same wifi but has internet connection? (you said the laptop was connected but there is no internet access)Please let me know by replying to me here so that I can help you further.