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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Lost password to mt new laptop, It was set at Apple Store

Customer Question

Lost password ***** mt new laptop
JA: When did you last reset your username and password?
Customer: It was set at Apple Store where I bought it a few weeks ago.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No updates can't open it to do nothing without password
JA: Anything else you want the computer expert to know before I connect you?
Customer: Need help
Submitted: 4 days ago.
Category: Laptop
Expert:  Richard replied 4 days ago.

Hi there and welcome

Have you been using the Mac? You have installed programs ect?