Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
May i know the email client you are using? is it gmail?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.
Hi there, it is fine to troubleshoot here at Q&A page rather than remote assistance. Do you still need our help here?