How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Wes Your Own Question

Wes
Wes, Consultant
Category: Laptop
Satisfied Customers: 960
Experience:  20+ years experience with laptop support issues. Authorized HP, Lenovo, Toshiba, Asus, MSI, Sager, and Gigabyte partner.
63083622
Type Your Laptop Question Here...
Wes is online now
A new question is answered every 9 seconds

Hard disc check failed failure Id OGE5AW-72C890-MFGHJ-60EQ03

Customer Question

Hard disc check failed failure Id OGE5AW-72C890-MFGHJ-60EQ03 Product E 1PO5AV
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Envy 15
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Automatic updates. I am not really tech savy but a friend did some trouble shooting and suggested I replace hard drive.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 days ago.
Category: Laptop
Expert:  Wes replied 6 days ago.

Before we begin, I would like to make sure you understand that Just Answer is not affiliated with any service provider or manufacturer. Also keep in mind that some product-related problems are not "fixable" and the appropriate answer may include directing you to an authorized service center for your product. If you reached our site by mistake, or if I am not able to help you, you can request a refund at http://www.justanswer.com/refund or by e-mailing***@******.***

Expert:  Wes replied 6 days ago.

Your friend is indeed correct, this will require replacing the hard drive and reloading Windows onto the new drive. If you did not create restore discs when you first purchased the computer, you will also need to order a recovery kit from HP. This page describes how to order a recovery kit from HP... http://support.hp.com/us-en/document/bph07143#AbT2

Expert:  Wes replied 6 days ago.

replacing the drive itself isn't very difficult. You can purchase a new laptop hard drive (2.5" SATA) from Amazon or locally from stores like Best Buy. This page describes the process to replace the hard drive on an envy 15: http://support.hp.com/us-en/document/c04330942

Expert:  Wes replied 6 days ago.

Finally, if you had important data on the hard drive that failed, it may be possible to recover that data by sending it to a specialized data recovery company like Gillware. You can get more information on the cost and process of that here: http://gillware.com/?affiliate=23854

Expert:  Wes replied 6 days ago.

Is there any other information I can provide for you regarding this issue?