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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Microsoft send me a message told me my window 7 ultimate not

Customer Question

Hi microsoft send me a message told me my window 7 ultimate not genion(real) then how to redownload my window with my product key
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: my computer labtob is TOSHIBAsatlitec850d
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: every thing i tried and actuly when power goes i lost most of my program and this window 7 i download i had no back up
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to have my window 7 with my back up(how to do it)and use my key in back of my labtob
Submitted: 1 month ago.
Category: Laptop
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks