Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The problem with getting windows 10 back on the machine is that they stopped publicly giving windows 10 away for free in July.
However, I do know a few methods that will work. The question now is how do we proceed. I can either connect to your computer and make sure the machine is set and ready to upgrade to windows 10, and then manually start the upgrade for you , on screen directly.
Or, I can guide you through the process via written communication alone.. How would you like to proceed?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.